FAQs

All orders are shipped from Ontario.

At Sabiqoun Books, we take responsibility for your order once it has been shipped. If a book is lost in transit by the courier, Sabiqoun Books will contact the courier and file a claim using the shipment’s tracking information.
Once the shipment is confirmed as lost, Sabiqoun Books will refund the customer, replace the book, or provide an exchange, depending on the circumstances and availability of the book.
Customers are not responsible for filing claims with the courier. If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at info@sabiqoun.com so we can assist you.

Orders are typically processed and prepared for shipment within 1-3 business days, excluding weekends and holidays. During peak periods, promotions, or high-volume sales, processing may take a few additional business days.

Local pickup is available for eligible orders. You will receive notification and pickup instructions once your order has been processed and is ready for collection. Please wait for confirmation that your order is ready before arriving for pickup.

Typically delivered within three business days, excluding weekends. Options may include two-day, next-day, or same-day delivery, depending on availability and destination.

Usually delivered within one to two business days after processing, but delivery times may vary by carrier and destination.

Delivery within Canada typically takes 3-5 business days after processing.

We offer free Canada-wide Shipping on orders above $75 CAD. US Shipment is calculated at checkout.

We carefully inspect and package orders before they are shipped.If your order arrives damaged or has a manufacturing defect, please contact us on the same day you receive your order.Please provide your order number and clear photos of the book and, where applicable, the shipping packaging. This allows us to review the issue and determine the appropriate resolution.Examples of damage or defects may include:

1. Torn or missing pages that were present upon delivery
2. A detached or damaged binding upon delivery
3. Significant damage to the cover or pages upon delivery
4. Printing or manufacturing defects
5. An incorrect item sent by Sabiqoun Books

Damage that occurs after delivery through reading, handling, accidents, water, writing, highlighting, or other use is not eligible for return or exchange.If an item is confirmed to have arrived damaged, defective, or incorrect, Sabiqoun Books will provide an appropriate resolution, which may include a replacement, store credit, or refund.

If you purchased a book as a gift and the recipient would like to exchange it, eligible books may be exchanged or issued as Sabiqoun Books store credit, provided the book meets our return conditions.

Refunds for gift purchases will only be issued to the original purchaser and original payment method, where applicable.

The following items are final sale and cannot be returned or exchanged:

1. Sale or clearance items
2. Gift cards
3. Digital products
4. Personalized or specially ordered items
5. Items clearly marked as final sale

We work hard to process and ship orders within the timeframe provided at checkout. However, once an order has been handed to the shipping carrier, delivery times may be affected by circumstances outside our control.If your order is significantly delayed or does not arrive, please contact us so we can assist you.Nothing in this policy limits any rights you may have under applicable consumer protection laws.

If you need to cancel an order, please contact us as soon as possible. We can only cancel an order before it has been processed or shipped. Once an order has been shipped, it is subject to our Returns & Exchanges Policy.

We accept returns and exchanges within 7 days of delivery for eligible items.To qualify, the book must be:

1. Unread and unused
2. In its original, resaleable condition
3. Free from writing, highlighting, markings, tears, stains, or other signs of use
4. Returned with proof of purchase

For change-of-mind returns, we offer store credit or an exchange. Refunds are not provided for change-of-mind purchases.Customers are responsible for return shipping costs for change-of-mind returns.

To request a return or exchange, please contact us at info@sabiqoun.com with:

1. Your order number
2. The reason for your request
3.  Photos of the item, if applicable

Please do not send an item back without contacting us first. All returns and exchanges must be approved by Sabiqoun Books before the item is returned.